Toplightco Ltd

About Us Toplightco Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Toplightco Ltd
2nd Floor (Letters Only - no parcels!) 145-157 St.John Street London EC1V 4PY United Kingdom
Phone: 0207 610 3079
Fax: 0207 900 3795
Email: admin [at] toplightco [dot] com
VAT: 887 1037 04

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you email confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We will action your order promptly either the same day or the day after you place it assuming that it is a week day.

Delivery Schedule Most lamps from the range will be delivered within 4-5 working days.

We will deliver Free of charge to the UK mainland if your total order comes to £50 or more (before VAT is added). Otherwise its £5.95

We will ship using a carrier that gives the optimum mix of care, handling, cost and speed of delivery. Information about this will be given with the 'Order Despatched' email that we will send you. Please note that ALL orders require a signature on delivery!

If we are out of stock for any particular item we will email with the likely delivery date. You have the option to continue with, or cancel your order at that time. Being an online business, we do not have a retail store or customer counter. Our insurance does not allow us to operate a customer collection facility and all orders will need to be sent by the usual methods.

Most orders are delivered within 4-5 working days of payment, but customers should allow up to 7 working days for their item to be shipped. Delivery times are based on normal business days and do not include weekends or public holidays.

Prices are subject to change without notice

Deliveries are Monday to Friday (excluding public holidays)

Delivery Problems

If you receive a delivery that appears to be damaged or tampered with, either refuse the delivery or sign "damaged" or "incomplete". Signing for an item as "unchecked" will not form a valid basis for a claim. If, upon opening your package, you discover any damage whatsoever, please call or email us immediately. We need to make insurance claims within 48 hours of delivery and we regret that we will not be able to pursue claims for damage in transit after this time.

Please do not order unless you are going to be available to receive and sign for your delivery. Deliveries take place between 9.00am and 5.00pm, Monday to Friday. If you are not at home when your delivery is attempted, you will receive a card providing contact details of the Post Office or delivery company. In such circumstances, please contact them to make arrangements for re-delivery or collection.

Items that are undelivered for 4 working days will be returned to us. An additional delivery charge will be required before the item can be re-delivered. We do not refund shipping costs for non-delivery unless it is due to our fault or the fault of the shipping company.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security why paypal...

Why do we rely on PayPal for your transactions? Here are a few points about PayPal:

* PayPal offers one of the safest platforms for online commerce with fraud rates at a fraction of those of typical e-commerce offerings.

* PayPal offers ease and flexibility, accepting all major credit cards (Visa, MasterCard, Discover, and American Express), as well as all major debit cards and direct transfers.

Financially, PayPal has shown tremendous business fundamentals:

* PayPal successfully completes over 200,000 transactions per day with over 15 million accounts in 39 countries worldwide.

* PayPal is processing over $12 million in payments per day and has transacted over $5 billion in total payments since launching in 1999.

* PayPal is cash-flow positive with over $150 million in cash in the bank.

We have chosen to build our business on PayPal given this company's phenomenal success and achievements. We hope you can share our confidence here as well.

Guarantee All our lighting products are guaranteed for a year after delivery. Lighbulbs are guaranteed up to their stated working life.

Reaching Us If you have a question, please email us using the CONTACT US link on the store page or fax us on 0207 900 3795 or write to us at 2nd Floor (Letters Only - no parcels!) 145-157 St.John Street London EC1V 4PY United Kingdom

Privacy Policy Toplightco Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy You may cancel your order within seven days of making it and receive a full refund. If you do wish to cancel please email admin@toplightco.com requesting a refund.

All products ordered in error or not required will be subject to a 25% handling charge with the cost of return carriage to be incurred by the customer.

Returns

Returned goods will not be accepted without a Returns Note number which can be obtained from ourselves. Please email admin@toplightco.com.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

EPOS System Information